Hospital Universitario La Zarzuela Madrid


Your health must be well looked after. Therefore, so that your stay in hospital is the best possible, here you will find the best professionals and latest technology to offer a first-class service.



At the reception/information er you must complete the necessary steps for your admission. To avoid unnecessary waiting, we recommend that you come to formalise your admission at the time indicated by your doctor or the Admissions department. It is open from 8 am to 10 pm continuously. If you have any doubts, call us on (+34) 91 767 91 00 or further information on any matter you wish.

If you come as a Sanitas patient, you must bring the corresponding authorisations of the company for the completion of the services provided during your stay at the hospital.

If you come as a private patient you must pay an amount as a deposit, which will vary depending on the service you are going to receive. The finance department will inform you of the deposit amount. To formalise your admission you must provide your personal details, presenting your national identification document. You must also bring with you all the tests and reports completed on you and a copy of the Informed Consent form.

Once all the processes have been completed, the hospital staff will accompany you to the surgery or inpatients area and will inform you of how to access the surgery area and how it works.

If you are going to undergo surgery you must enter the operating theatre without jewellery, dentures, make-up or nail varnish.

Relatives will be locatable to receive the information of the surgeon after the operation.

If the patient is admitted to ICU, their room will be left empty at that moment.

The hospital places at your disposal a Pre-admission Area in which, depending on the preparation which your procedure s, you may wait, in facilities conceived to ensure that you receive assistance at all times prior to your procedure.

All medical information will be given at 1 pm every day, unless the state of the patients s otherwise. In no case will information be given over the telephone.

When the state of the patient permits, visits will be 30 minutes and 2 people per patient, and will be at the following times: from 1 pm to 1.30 pm and from 7 pm to 7.30 pm.

Open-door PICU in which the child can be accompanied by one of the parents 24 hours a day.

Visiting hours for other family members are from 12.30 pm to 1.30 pm and from 6.30 pm to 7.30 pm. These hours can be affected by the conditions or needs of any child. The staff of the unit will inform you of these alterations.

All medical information will be given at 12.30 pm each day. In no case will information be given over the telephone.

Next to it there is a waiting area for exclusive use during the day of the parents of children admitted to this unit.

The diet established by your doctor is best suited to your recovery. All our diets are advised by an endocrinologist and a dietician.

Provided that the diet assigned by your doctor is "NORMAL", the Hospital Universitario La Zarzuela offers you the possibility of choosing between three options for each dish. The approximate mealtimes are as follows:

  • Breakfast: from 8.45 am to 9.15 am.
  • Lunch: from 1 pm to 2 pm.
  • Afternoon snack: from 5 pm to 5.30 pm.
  • Dinner: from 8 pm to 9 pm.

All rooms have a sofa bed for those accompanying patients. For the well-being of patients more than two people may not stay in the room. Silence is essential and visits by children are not recommended.

Visiting hours are from 8 am to 10 pm. The centre can restrict visits based on doctor's orders.

Pursuant to Law 42/2010, of 30 December 2010, smoking is prohibited throughout the hospital complex, both inside and outside.

If you notice any anomaly in the comfort of your room, you must call Nursing Control, who will advise Technical Maintenance Services immediately.

The doctor will notify you of your discharge by delivering a report which you must present at reception to formalise the administrative procedures and settlement of possible charges. The room must be left before 12 am if the discharge report was delivered first thing in the morning. If you are outside of these hours, the patient must leave the room as soon as possible. If the room is left after 12 pm and the discharge was given beforehand, the full stay will be invoiced.

For greater comfort, once discharged and until you leave the hospital, there is a separate waiting area and a storage facility for your personal belongings.

Finance department hours:
Monday to Friday from 9 am to 7 pm. At weekends, payment will be made at Admissions.

Admission, access to certain specialist areas and tests will be by order of a doctor. Consult with your corresponding doctor.


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