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Hospital Universitario La Zarzuela Madrid

Humanisation

Humanisation

 

HUMANISATION OF HOSPITALS PLAN

As part of Sanitas Hospitales’ commitment to taking better care of its patients’ health every day and improving their quality of life Hospital Universitario La Zarzuela has incorporated projects and activities in its humanisation of patient care plan that complement the care and aim to ensure that patients who are admitted or have undergone surgery are comfortable and accompanied at all times.

 

Proyecto SueñOn

The SueñOn Project arises from the need for health professionals to tackle the problem of sleep disruption in hospitalised patients and their consequent lack of rest.

We want to tackle a situation in which any person who, for one reason or another, has to spend the night in our hospital may find themselves by implementing solutions that help improve this problem and that are easy to achieve.

The hospital’s goals by partnering with this project are:

  • Raise awareness of the importance of sleep for hospitalised patients among professionals and patients and society in general. Because rest is paramount to recovery.
  • Empower nurses so that the care provided by nurses respects the hospitalised patient’s sleep and rest.
  • Adopt recommendations that lower the effects of factors that, according to existing literature, intervene in disrupting sleep (light, noise and care organisation). 

In addition to eminently practical actions, all of our care staff undertake to be “sleep carers”:

  • Avoiding unnecessary light and noise. 
  • Trying to schedule care to allow their patients to rest. 
  • Asking about and bearing in mind the preferences of the hospitalised patients.
  • Staying up-to-date and reading the latest scientific results published.
  • Facilitating implementation of the necessary changes in the hospitalisation units to maintain the appropriate vigilance-sleep cycle.
  • Starting improvements that reduce environmental noise and prevent unnecessary lighting during the “magic” hours (12:00 a.m. to 6:30 a.m.). 
  • Fostering and helping nursing staff to schedule, possible, care activities during the “magic” hours. 
  • Promoting provision of care bearing in mind the personal sleep preferences of patients. 
  • Carrying out awareness, on-going training and knowledge recycling activities about the benefits of sleep to people’s health whilst they are in hospital.

In addition, we place special emphasis on visitor collaboration. Patients and their carers are asked:

  • Not to make visits that could disrupt patients’ sleep.
  • Talk away from the room and in quiet voice. 
  • Keep mobile phones and alarms on silent, devices with screen switched off and avoid unnecessary noises. 
  • Help patients fall asleep and avoid situations that could prevent it. 
  • Keep all lights off, blinds down during the night and to use a torch if they need light.
The Post-Surgery Video Consultation Project aims to provide continuity to patient care once they have been discharged from hospital following a surgical procedure in order to contribute to better care.

To do this, the hospital has a team of highly qualified staff who closely monitor the post-surgery patients when they are discharged from hospital and return home.

This control is implemented via a call protocol:

  • A call is scheduled online 48 hours after discharge.
  • A series of questions, set out in a protocol, are asked regarding the patient’s symptoms and condition.
  • Depending on whether the patient is evolving adequately or not, the medical resources necessary to offer complete care are provided

This project is individual and personalised, guaranteeing 100% patient confidentiality.

This is a cultural promotion in the hospital project. Bring music, performance to our space to improve patients' experience and mood, as the patient enjoys the music and improves their predisposition to treatment and therapy.

The most common form is live performances but other options are considered, such as short demonstrations with simple instruments, musical composition, dance, mime, magic, plays, etc. These activities are for patients admitted and their companions and the ward staff.

At Sanitas Hospitales, and as part of our humanisation of hospital stays plan, we are launching the children’s programme “Donde habitan los héroes” (Where heroes dwell), an initiative that aims to accompany and make the surgical procedure more bearable for children. All our staff is involved from the moment the family arrives at the hospital until they are discharged. To do this, we have d a story in an entertaining and attractive format to teach children to minimise the emotional impact and stress of undergoing surgery.

More than ten years taking Emergency Giggles to hospitalised children. When a person gets ill and has to be admitted to hospital, all of their routines are activities are suddenly disrupted.

When that sick person is a child, the changes are greater. This situation is highly critical when the illness is serious and the child has to spend long periods of time in hospital.

For this reason Fundación Theodora was set up: to try make the stay of the children and teenagers admitted to the 20 hospitals in which our Giggle Doctors work more human. These professional artists help to exciting spaces, helping to alleviate the stress of hospitalised children and their families and healthcare staff in order to dedramatise, as much as possible, the situation and thereby aid speedy recovery of the health of hospitalised children.

The Giggle Doctors are hospital artists who are remunerated for their work. They have a wide range of skills; magicians, clowns, actors, storytellers, etc. and they all adapt these skills to the hospital environment.

 We reduce noise in rooms and common areas during rest time to respect the magic hours.
The child can be accompanied by both parents 24 hours a day.

Our goal is to strengthen the most human aspects of the treatment, in some cases reducing sedation needs, as it contributes to the patient’s wellbeing.

The three Kings and their pages visit the hospital  bringing the excitement of Christmas and giving gifts to children and adults.

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